Our return policy lasts for 30 days from the date of purchase. If more than 30 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it, and it must be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send the product directly back to the manufacturer.
Refunds
Once the returned product is received and inspected, we will send you an email to notify you of the return status, whether approved or rejected. If approved, the refund will be issued to your credit card or original payment method within a specified number of days.
Delayed or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be posted.
- Contact your bank to check the status of the transaction. If you still have not received your refund after these steps, please contact us at info@artofcreativities.com.
Sale Items
Refunds are only available for items purchased at full price, not on sale items.
Exchanges
We only exchange products if they are defective or damaged. If you wish to exchange an item, please email us at info@artofcreativities.com.
Return Shipping
To return a product, please email us at info@artofcreativities.com.
You will be responsible for the return shipping costs, and these costs are non-refundable. If the refund is approved, the shipping cost will be deducted from your refund.
The time it takes to receive the exchanged product may vary depending on your location.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of the returned item.
Need Help?
If you have any questions about our return and refund policies, please contact us at info@artofcreativities.com
